Refunds & Returns
At EvoLuxis, we want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a hassle-free return and refund process. Please read our policy below for full details.
Return Eligibility
You can return your EvoLuxis product within 30 days of ordering if the following conditions are met:
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The item must be in unused, original condition, with all packaging included.
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Returns must be initiated within 30 days of placing your order.
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Proof of purchase is required (order confirmation or receipt).
How to Initiate a Return
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Contact our support team with your order details and reason for return.
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We will provide you with a return address and instructions.
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Ship the item back using a trackable shipping service. Return shipping costs are the customer’s responsibility.
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Once received and inspected, we will process your refund within 5–7 business days.
Refund Process
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Refunds will be issued to the original payment method used at checkout.
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Processing time may vary depending on your bank or payment provider.
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Shipping fees are non-refundable, unless the return is due to a defect or an error on our part.
Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us within 7 days of delivery with photos of the issue. We’ll arrange a replacement or full refund at no extra cost.
For any questions or help, our support team is always here for you!
