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Privacy Policy

Last updated: 01/04/2025

This Privacy Policy explains how EvoLuxis ("we", "us", "our", or the “Site”) collects, uses, shares, and protects your personal information when you access our website, use our services, or interact with us, including making a purchase from EvoLuxis products (collectively referred to as the “Services”).

“You” refers to any user of our Services, whether you are a customer, visitor, or another individual whose data we process.

By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our Services.

1. Updates to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes to our practices or for operational, legal, or regulatory reasons. When we do, we will update the "Last updated" date and post the changes on our Site. Please review this page regularly to stay informed.

2. Information We Collect and How We Use It

We collect personal information to provide, improve, and protect our Services. The type of data we collect depends on how you interact with us.

A. Information You Provide to Us Directly

This includes:

  • Contact Details: Name, email address, phone number, billing and shipping addresses.

  • Order & Account Info: Purchase history, payment confirmation, account credentials (username/password), and saved preferences.

  • Customer Support: Messages you send to us, including through live chat or email.

  • Shopping Activity: Items browsed, added to your cart, or saved to your wishlist.

Some features require you to provide information directly. You may choose not to share certain data, but this might affect your ability to access parts of our Services.

B. Information Collected Automatically

We collect data using cookies and similar technologies. This may include:

  • Device type, browser type, IP address, and settings.

  • Pages visited, time spent, and interaction behavior.

  • Login activity and account preferences.

For details on cookies, see the “Cookies” section below.

C. Information from Third Parties

We may receive personal data from:

  • Service providers that support our business (e.g., Shopify, payment processors, fulfillment services).

  • Marketing partners, analytics services, and social media platforms you engage with.

  • Advertising networks via cookies, pixels, and web beacons.

Any third-party data we obtain is treated according to this policy. However, we are not responsible for their data practices—please refer to their policies directly.

3. How We Use Your Personal Information

We may use your information to:

  • Fulfill Orders & Manage Accounts: Process payments, deliver products, manage returns, notify you about order status.

  • Provide Customer Support: Respond to your inquiries and improve your experience.

  • Market & Promote: Send updates, special offers, and advertisements tailored to your preferences.

  • Protect Our Platform: Prevent fraud, secure accounts, and comply with legal obligations.

4. Cookies and Tracking Technologies

We use cookies to:

  • Power and personalize your browsing experience.

  • Run analytics and optimize performance.

  • Show relevant ads and measure engagement.

You can manage cookie preferences via your browser settings. Blocking cookies may limit some features on our Site.

More details on cookies used by our platform provider, Shopify, can be found here: Shopify Cookies Policy.

5. Sharing Your Information

We may share your personal information in the following situations:

  • Vendors & Service Providers: For shipping, payment processing, IT support, and marketing.

  • Business Transfers: If we are involved in a merger, acquisition, or sale of assets.

  • Legal Requirements: To comply with the law, enforce our terms, or protect our users.

  • With Your Consent: For example, when you use third-party social login or request a service involving outside parties.

We’ve disclosed the following categories of personal information over the past 12 months:

  • Identifiers (contact and account information)

  • Commercial data (order history, cart activity)

  • Usage data (device, browser, and on-site behavior)

We may also "sell" or "share" this data for targeted advertising, where permitted by law. You can opt out as described below.

6. User-Generated Content

If you post reviews or content publicly on our Site, this information may be seen and used by others. Please avoid sharing personal details in public areas. We are not responsible for how third parties use publicly visible content.

7. Third-Party Sites and Services

Links to external sites are provided for convenience. We do not control these sites and are not responsible for their privacy or data practices. Please review their policies independently.

8. Children’s Privacy

Our Services are not intended for children. We do not knowingly collect personal data from individuals under 16. If you believe a child has provided us with personal data, please contact us to have it removed.

9. Security & Data Retention

We take appropriate technical and organizational steps to protect your data. However, no system is 100% secure. We encourage you to use strong passwords and notify us immediately of any suspected security issues.

We retain your information only as long as needed for the purposes described in this policy, or as required by law.

10. Your Privacy Rights

Depending on your location, you may have rights under applicable privacy laws, including:

  • Access/Know: View what personal data we hold.

  • Correct: Request updates to inaccurate data.

  • Delete: Ask us to delete your data.

  • Portability: Receive your data in a usable format.

  • Opt-Out of Sale/Sharing: Limit how your data is used for advertising.

  • Limit Use of Sensitive Data

  • Withdraw Consent

  • Restrict Processing

To exercise these rights, contact us at: info@evoluxis.co.uk
We may need to verify your identity before processing your request.

You may also opt out of marketing emails using the “Unsubscribe” link in any message. Opting out will not affect transactional communications.

11. Complaints

If you have concerns about how we handle your data, please reach out to us directly. You may also have the right to contact your local data protection authority.

12. International Data Transfers

Your data may be processed outside your country, including in the United States. Where required, we rely on legally approved data transfer mechanisms, such as Standard Contractual Clauses, to protect your information.

Contact Us

If you have questions or wish to exercise your privacy rights, you can contact us at:

EvoLuxis
📧 Email: info@evoluxis.co.uk
🌐 Website: www.evoluxis.co.uk

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